Privacy Policy

This privacy policy explains how Alpenglow Studios collects, uses, discloses, and protects personal data in connection with our services and our online platform. We are committed to protecting your privacy and processing your personal data in accordance with applicable data protection laws, including the European Union's General Data Protection Regulation (GDPR) and Swiss data protection laws.

Who We Are

Alpenglow Studios, located at 235 Hardstrasse, 4th Floor, 8005 Zurich, Switzerland, is responsible for processing your personal data collected through our site and services.

Data We Collect

We may collect and process various types of personal data about you, including:

• Identity Data: such as your name, title, company name.
• Contact Data: such as billing address, delivery address, email address (though we avoid listing it here), and telephone numbers (though we avoid listing them here).
• Payment Data: information related to payments for services.
• Service Data: details about services you have rented or booked from us, such as studio hours, equipment rented, workshops attended.
• Technical Data: including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: information about how you use our site, products, and services.
• Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

We collect data through various methods, including:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms, creating an account, booking a service, renting equipment, or corresponding with us by post.
• Automated technologies or interactions: As you interact with our site, we may automatically collect Technical Data and Usage Data using cookies and similar technologies.

How We Use Your Data

We use your personal data for the following purposes and based on these legal grounds:

• To provide and manage our services: This includes processing your bookings for studio space, equipment, or workshops, managing your account, and providing technical support. This is necessary for the performance of a contract with you.
• To process payments: Handling payments for services and rentals. This is necessary for the performance of a contract with you.
• To communicate with you: Responding to your inquiries, sending service-related information, and providing updates about your bookings or rentals. This is necessary for the performance of a contract with you or our legitimate interests in providing customer support.
• To improve our services and our online platform: Analyzing usage data to understand how our site and services are used, troubleshoot issues, and develop new features. This is based on our legitimate interests in improving our business.
• For internal record keeping and administration: Managing our business operations, accounting, and audits. This is based on our legitimate interests and legal obligations.
• To comply with legal obligations: Meeting regulatory requirements and responding to lawful requests from public authorities. This is necessary for compliance with a legal obligation.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

• Service Providers: We may share data with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, IT and system administration services, data analysis, and hosting services. These parties are contractually required to process data only for specified purposes and in accordance with our instructions and applicable law.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

We do not sell personal data to third parties.

International Transfers

We may transfer your personal data to countries outside of Switzerland and the European Economic Area (EEA). If we do, we ensure a similar degree of protection is afforded to it by ensuring that appropriate safeguards are in place, such as relying on adequacy decisions or standard contractual clauses approved by the European Commission or relevant Swiss authorities.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal data. These may include:

• The right to access your personal data.
• The right to request correction of your personal data.
• The right to request erasure of your personal data.
• The right to object to processing of your personal data.
• The right to request restriction of processing your personal data.
• The right to request the transfer of your personal data (data portability).
• The right to withdraw consent where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us in writing using the address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

You also have the right to lodge a complaint with the competent supervisory authority for data protection. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC).

Cookies

Our site may use cookies and similar technologies to collect information about your browsing activities. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page. We encourage you to review this policy periodically.

Contact Information

For questions or concerns regarding this privacy policy or our data protection practices, please contact us by post at:

Alpenglow Studios
235 Hardstrasse, 4th Floor
8005 Zurich
Switzerland